Resolving payment issues
- Why did the Available balance not replenish? At the start of a new statement cycle, your repayment for the previous cycle is automatically initiated. Once it settles, your available balance should reple...
- Pending Transactions What is a pending transaction? When a vendor charges your Cledara card, we take the funds from your account and reserve them. At this point, the transaction ...
- Small charge on the card before the expected payment Sometimes merchants charge a small amount to validate a card ahead of the actual payment which is processed in batches throughout the day. The transaction wi...
- Payment exceeds budget If your payment exceeds the budget set within Cledara, it will go through as long as you have sufficient Available balance. Once a day, we send you a summary...
- Why did my payment fail? When the payment for a subscription fails, you will receive an email notification (unless you deactivate the option).This article covers the common reasons w...