When the payment for a subscription fails, you will receive an email notification (unless you deactivate the option) as well as a notification within the platform.
But why has that happened? This article covers the common reasons why your payments are declined and the steps to resolve them:
- Insufficient funds
- Mismatched card details
- Card limit exceeded
- Invalid card status
1. Insufficient funds
Your available balance might be too low
If you don’t have enough available balance in your Cledara account, your payments will not go through.
Check if shorter statement cycles are available to you. We support monthly, weekly, and daily statement cycles, and the more frequently you repay, the more frequently your available balance is replenished, and hence the more you can spend.
Alternatively, check if you have the option to increase your credit limit to up to $100,000. If you can automatically connect an additional bank account, let us know once you've done so, and we will conduct a recalculation of your credit line.
For manually calculated credit limits, please share your bank statements with support@cledara.com so we can review to raise your credit limit right away.
2. Mismatched card details
Another possible reason why your payment was declined is that incorrect card information has been entered or that the billing address entered does not match the billing information assigned to the card.
Double-check the card details you've entered to make sure everything matches what is shown in Cledara, i.e. the expiry date, CVC, company name, etc.
If your card details are all correct
It is also worth checking if the merchant imposes any additional requirements as measures to prevent fraudulent transactions.
These requirements are usually cross-checking if the payment method you entered matches your account details. For example, the merchant may not allow the payment if you are not currently in the same country as the card's billing address, or if the payment method has already been added to another account.
Since these verifications are done on the merchant's end, please reach out to the merchant for further confirmation why your card is not accepted.
3. Card limit exceeded
Your cards are subject to a velocity limit of 10 transactions for the same merchant each day. After the 10th transaction, you will have to wait until you can use the card to pay the same merchant again.
If you need to make more than 10 transactions within 24 hours, you can create a supplementary card under the same application to continue making payments.
You can read more about card transaction limits here.
4. Invalid card status
Head to Cledara to check your application and card status. We will not authorize any payment requests if your card is not active.
Disabled cards can be re-activated for payments, while deleted cards are no longer available to use. If your card has been deleted, please create another card to make your payment.