When the payment for a subscription fails, you will receive an email notification (unless you deactivate the option).
This article covers the common reasons why your payments are declined and the steps to resolve them:
Insufficient funds
Mismatched card details
Card limit exceeded
Invalid card status
Insufficient funds
If you don't have enough available balance in your Cledara account, your payment will not go through.
If a new statement cycle has just started, the repayment for your previous statement cycle takes 3-5 business days to settle and reflect in your available balance. Unfortunately, we cannot speed up the settlement.
Immediate remedy: increase your credit limit
We offer a maximum credit limit of $100,000. If there is room to increase your limit, email support@cledara.com with bank statements from the last 3 months for your company bank accounts.
Please include statements that reflect your strongest financial position, so we can review and increase your credit limit as quickly as possible.
Going forward: switch to a shorter statement cycle
Check if shorter statement cycles are available to you. We support monthly, weekly, and daily statement cycles, and the more frequently you repay, the more frequently your available balance is replenished, and hence the more you can spend.
Mismatched card details
Another possible reason why your payment was declined is that incorrect card information has been entered or that the billing address entered does not match the billing information assigned to the card.
Double-check the card details you've entered to make sure everything matches what is shown in Cledara, i.e. the expiry date, CVC, company name, etc.
If your card details are all correct
It is also worth checking if the merchant imposes any additional requirements as measures to prevent fraudulent transactions.
These requirements are usually cross-checking if the payment method you entered matches your account details. For example:
- The merchant may not allow the payment if you are not currently in the same country as the card's billing address.
- The payment method has already been added to another account. Some merchants may have restrictions on reusing card details across
Since these verifications are done on the merchant's end, please reach out to the merchant for further confirmation why your card is not accepted.
Card limit exceeded
Your cards are subject to a velocity limit of 10 transactions for the same merchant each day. After the 10th transaction, you will have to wait until you can use the card to pay the same merchant again.
If you need to make more than 10 transactions within 24 hours, you can create a supplementary card under the same application to continue making payments.
You can read more about card transaction limits here.
Invalid card status
Head to Cledara to check your application and card status. We will not authorize any payment requests if your card is not active.
Disabled cards can be re-activated for payments, while deleted cards are no longer available to use. If your card has been deleted, please create another card to make your payment.