If your available balance did not replenish, our attempts to take the repayment from your account likely failed. Below are some common causes of repayment failure, and steps that you can take to resolve them.
Insufficient Funds
Your account balance may be less than the repayment amount. You can add money to your bank account, or you can change the account that you use to make repayments to Cledara.
If you add money to your account, please reach out to us at support@cledara.com and let us know once this is done so that we can initiate the repayment again and get your available balance reset as soon as possible!
If you'd like to change the account that you use to make repayments to Cledara, you can do so by navigating to Repayments > Accounts. From there, you'll be able to connect a new account using Plaid, just like you did with the first account.
Once the second account is added, you will see a button that says Make repayments account. By clicking this, you will initiate the next repayment from this account.
Once this is done, please reach out to us at support@cledara.com to let us know, so that we can initiate the repayment again and get your available balance reset as soon as possible!
For more information on this process, please see our step-by-step guide.
Debit Block or Debit Filter
You may have a debit block or debit filter in place with your bank account.
You should reach out to your bank and inquire if there is any block placed on ACH transactions from Cledara or if you need to explicitly authorize Cledara to be able to take these repayments at the end of each billing cycle. If that is the case, you might need to whitelist our Cledara Originator ID (101115315).
Once that is done, please reach out to us at support@cledara.com and provide a letter, on your company-headed paper and signed by a company representative, stating that you have whitelisted Cledara and that you give permission for us to take repayment via direct debit. Once we receive this we can provide it to our sponsor bank, who will then initiate the repayment again and get your available balance reset as soon as possible.